Cancelation Policy

Details on Cancelation, Waiver Policies, Disclaimers & Affiliate Disclosures

Cancellation Policy, Waiver, Disclaimer & Affiliate Disclosure 

For Bookings Reserved via Lost on Lāna‘i – Lāna‘i Activities

You may cancel any time up to 48 hours prior to your reservation to receive a refund of your order minus a 10% service charge. We cannot refund orders within less than 48 hours of your reservation. You may reschedule a reservation with no service charge based on availability if you contact us 48 hours or more prior to the original reservation. We cannot refund your reservation if you do not show up (no-show).

If one or more activity that is part of a reservation is canceled for some reason or if for some reason we cannot confirm any part of a reservation you will be contacted and have the opportunity to rebook, reschedule or receive a 100% refund. You grant Lost on Lāna‘i the express permission to contact you using the contact information that you provide, through such means as, but not limited to, via newsletter, via e mail, via SMS Text, via telephone (including mobile), via USPS or other message delivery services.

To cancel with us, contact us via one of the options listed on your e mail receipt or see our contact page and provide us with:

The full name you used to make the order

The email address you used to make the order

The voucher ID or order ID number.

Telephone Number

Activity Name

Activity Date

The reason you wish to cancel. (Optional. It helps us improve.)

Exceptions

Some events and activities may have exceptions to this cancellation policy. If so, it will be noted on the activity page and on your voucher. Note some activities run rain or shine. Exceptions also apply to the following two notices below.

Large Group Cancellation Policy

Unless otherwise noted, large groups of 20 people or more fall under the large group cancellation policy. There will be a 50% cancellation fee for large groups. All large group cancellations must be made 30 days or more prior to the event.

No cancellation possible for large groups within more than 30 days of the event.

Other Island via Airline Transport

Due to restrictions with the airlines, Other Island Activities involving airline transportation are, unless otherwise stated, NON-refundable NON-transferable and CANNOT be rescheduled.

For All Other Activities, Tours, Bookings or Purchases – including Those Reserved Via FareHarbor, Viator or other Affiliate Links

The Cancellation Policy, for all other Bookings, Reservations or Purchases including those reserved or purchased via the FareHarbor Reservation System or Viator Reservation System, will be governed by the Activity, Tour or Product Provider. Their Cancellation Policy will be detailed on their Reservation, Booking or Purchase Page. Please review their Policies and Terms, including but not limited to, Cancellation, Refund and other Terms prior to completing your Booking.  To Cancel, contact the ActivityTour or Product Provider directly.  Their contact information will be included on the Reservation or Purchase Page and included within their Booking or Purchase Confirmation Messages.

Waiver & Disclaimer

Lost on Lāna‘i offers retail activity/event/travel services to customers, which are provided by separate and independent vendors of activity/event travel services. Lost on Lāna‘i does not operate, control, or otherwise provide the services of the independent activity/event travel vendors.  Hence, customer agrees that Lost on Lāna‘i acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that Lost on Lāna‘i shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith. Further the viewer, visitor, member, subscriber or customer agree that the venue or location for any benefit or delivery of service or product shall be the state of Hawaii.

Lost on Lāna‘i shall not be liable for any injuries or any damage to any client or be subject to any claim, demand, injury, or damages, whatsoever, including without limitation, those damages from acts of passive or active negligence on the part of Lost on Lāna‘i, its officers, employees, or agents. Client does hereby expressly release and discharge Lost on Lāna‘i from all such claims, demands, injuries, damages, actions or causes of action. Client acknowledges that he/she/they has carefully read this paragraph and fully understands that this is a waiver and release of liability. In addition the client acknowledges that he/she/they has read Lost on Lāna‘i’s Terms of Use Policy and all other Terms, Policies and Disclosures of Lost on Lāna‘i found on this website.

Testimonials & Reviews Disclosure

Unique experiences and past performances do not guarantee future results. Testimonials and reviews submitted to Lost on Lāna‘i via email or our web sites review forms are unsolicited and are non-representative of all clients.

Privacy Policy & Terms of Use

By using this site you agree to and are bound by our Privacy Policy and Terms of Use.

Disclaimer – Web Site

The information contained on this web site www.lostonmaui.com is for general information purposes only. The information is provided by this web site www.lostonmaui.com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this web site www.lostonmaui.com or the information, products, services, or related graphics contained on this web site www.lostonmaui.com for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this web site www.lostonmaui.com.

Through this web site www.lostonmaui.com you are able to link to other web sites which are not under the control this web site www.lostonmaui.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep this web site www.lostonmaui.com up and running smoothly. However, this web site www.lostonmaui.com takes no responsibility for, and will not be liable for this web site www.lostonmaui.com being temporarily unavailable due to technical issues beyond our control.

Affiliate Disclosure

Lost on Lāna‘i make use of affiliate relationships for monetization. This means when you click on an affiliate link and make a purchaser, a commission may be credited to this site.

The owner of https://lostonmaui.com may receive compensation for recommendations made in reference to the products or services on this website.

This compensation may be in the form of money, services or complimentary products and could exist without any action from a website visitor. Should you purchase a product or service that was recommended by https://lostonmaui.com, it is understood that some form of compensation might be made to the https://lostonmaui.com owner. For example, if you click on an affiliate link at https://lostonmaui.com and then make a purchase of the recommended product or service, https://lostonmaui.com owner may receive compensation.  As an Amazon Associate we earn from qualifying purchases

This Compensation Disclosure has been provided for your protection and to fully disclose any relationship between https://lostonmaui.com product or service recommendations and the owners of those product or services.

Adsense Disclaimer

This website uses Google Adsense, a Web-advertising-service of Google Inc., the United States (“Google”). Google Adsense uses “cookies” (text files) that are stored on your computer and allows an analysis of the use of this website by you.

Google Adsense also uses a so-called “Web Beacons” (small invisible images) to gather information. Through the use of Web beacons simple actions such as the visitor traffic to the website can be recorded and collected. The information generated by the cookies and/or Web Beacon is information about your use of this site (lostonmaui.com), including your IP address and will be transferred to a Google server in the U.S. and stored there.

Google will use this information to evaluate your use of the site in order to show and compile reports he website activity and ads for website operators and providing other services with a website and internet related services. Google may also transfer this information to third parties where this is required by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google. You can avoid storing cookies on your hard drive and the display of Web Beacons by choosing to accept in your browser settings, “cookies” (in MS Internet Explorer under “Tools Internet Options Privacy > > > Settings”, in Firefox under Tools > Settings > Privacy > Cookies), we would point out however that this may prevent you from using all the features of this website.

By using this site you agree to the processing of data about you by Google in the manner described, and agree that the aforementioned purpose.

Amazon Affiliate

Amazon Affiliate Disclosure Notice: It is important to also note that this site Lost on Lanai is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for website owners to earn by advertising and linking to amazon.com, endless.com, smallparts.com, myhabit.com, and any other website that may be affiliated with Amazon Service LLC Associates Program. As an Amazon Associate we earn from qualifying purchases

FB Policy

Lost on Lanai (“we,” “us,” “our”) takes its users (“user”, “you,” “your”) privacy seriously. This Privacy Policy is designed to let you know what information we collect through our Facebook App and/or Fan Page.

We collect information in accordance with this Privacy Policy, and this Privacy Policy only applies to our information collection practices on Facebook. We intend to comply with the requirements outlined by Facebook as it pertains to Developers as outlined here https://developers.facebook.com/policy/ .

As required by Facebook’s Privacy Policy we have to let you know that we do not sell your data, however if we are acquired or are merged we may transfer this data. In addition, you may request the removal of your data at any time by contacting us via email but we ask that you give us a reasonable amount of time to fulfill this request once it is made.

By using our Application and/or Page you agree that you are granting us the right to use, copy, display, distribute, deliver, render, and publicy perform any content that you provide to us. The use of our Application and/or Page is also prohibited in certain countries, specifically ones that have blocked the use of Facebook or where your use or our content would be prohibited.

Type of Information We Automatically Collect from Users:

The information we collect depends on the information you allow others to view on your Facebook profile. However we will collect at least the following information about you:

  • Name
  • Email
  • Gender
  • Birthday
  • Current City
  • Your profile picture
  • IP Address
  • Browser Type
  • Interactions with our App or Facebook Page

Type of Information We Might Collect if you have Authorized us to collect is:

As we said before, we may collect more information depending on whether you have allowed us to collect it based on your user settings. This includes:

  • Networks
  • Friends List
  • Pages
  • Interests
  • Information about how you interact with yoru friends
  • Profile information
  • Posts you have “liked”
  • Contact information
  • Status Updates
  • Calendar of Events
  • Whether or not you are online
  • “check ins” and friends that have checked you in
  • posts or pictures you are tagged in

How we use your information :

  • We use data that we receive through Facebooks API to improve your experience with us
  • Analyze and develop new products
  • We may use your facebook ID with certain services that utilize our application, but only to the extent necessary to run our application
  • To enable you to use our applications features
  • To post on your wall regarding your use of our Application
  • To allow you to interact with others that use our Application or Page
  • To promote our Application, however any specific information about you will be in an aggregated, anonymized form, and any identifying information about you will be removed
  • To communicate with you about new features
  • To update you about changes in our price or site
  • Verify your identity

Who do we share your information with?

Application Partners and Third Party Service Providers: We may share your information with third parties we have partnered with specifically for our Application and/or Fan Page. In addition, we may hire outside companies or third parties to help us manage, create, or maintain our Application and/or Fan Page. These parties are contractually obligated to keep your information confidential, and they will only have access to information that is needed to perform their job.

Other Users: If you have given us permission, and if one of the functions of our Application and/or Fan Page is to allow you to interact with others, you are going to be giving us the ability to share certain information with other users. However, we only share this information if you have allowed us to and if it is allowed by Facebook. We may also analyze how you interact with other users and then aggregate this information, in an anonymized form, to allow us to see how you use our Application and/or Page.

Legal Uses: We may disclose your information if required by a subpoena, through any legal process, to comply with any law or regulation, or by request of any law enforcement agency. We may also disclose your information if we reasonably believe it is necessary to prevent harm or injury or loss, in any way, to us or any third party.

Business Acquisition or Merger: If we are acquired or sell our business we may transfer your information. You may contact us in the event this happens if you have any concerns with the transfer of your data.

Controlling your Data

You may request that we delete any data about you at ay time. Unless you do so, however, we may retain your data until you ask us to delete it, even if we discontinue the Application and/or Page. You may also stop us from collecting information about you if you uninstall our App or remove yourself from our Page or if your account is deleted. We may provide you with the ability to review, correct, or delete your information.

Other Disclosures and Assurances

We DO NOT sell/transfer/give information about your use of Facebook to third parties unless authorized in this Agreement.

We use reasonable safeguards and protections to protect your data. We may have servers located in different jurisdictions so you are consenting to the transfer of this information from your residence to our servers.

We do not allow users under 13 to use our Application or Fan Page and will delete anyone we suspect is under age.

We may update this Privacy Policy as needed. If we do, we will post a notice on here of the changes and when this Policy was last updated.

FTC Statement

The disclosure that follows is designed to ensure https://tlostonlanai.com’s full compliance with the Federal Trade Commission’s policy that demands https://twoboldlygo.com be transparent about any and all affiliate relations https://twoboldlygo.com may have on this website. In plain English, you, the visitor or customer, should assume that any and all links on this site are affiliate links. If you click on these links and go visit the resulting site, a cookie will be set in your web browser that will cause us to receive a commission “IF” you purchase a product on the other end. This is a legitimate way to monetize and pay for the operation of web sites and https://twoboldlygo.com gladly reveal our affiliate relationships to you.

In addition, https://lostonmaui.com fully disclose that hyperlinks on this site are in most cases shortened, and in some cases cloaked to hide long ugly links for functionality and tracking purposes. https://tlostonlanai.com have nothing to hide and https://lostonmaui.com are proud of our relationship with the fine vendors, products and services found on this site. Link tracking, shortening and cloaking is a very common practice on all types of web sites.

Further, https://lostonmaui.com do not receive physical products or cash directly in exchange for any reviews or posts you find on this site. No one has paid us to do reviews or posts.https://lostonmaui.com have to tell you that it is possible that our reviews and posts are influenced by our affiliate relationships and may create a conflict of interest. https://lostonmaui.com does not believe a conflict of interest exists, but you, the visitor or customer, must decide by considering the affiliate relationships and link techniques https://twoboldlygo.com have described. Obviously, https://lostonmaui.com would like you to buy the service or products https://lostonmaui.com writes about and https://lostonmaui.comis influenced by that fact. hhttps://lostonmaui.com avoids conflict by only reviewing or posting about products and services https://lostonmaui.com trusts. There are plenty of products that https://lostonmaui.com can choose from to promote, and https://lostonmaui.com focuses on the ones that https://lostonmaui.com thinks will cause you to trust us and come back to read more of our feedback. https://lostonmaui.com strive to always give our honest opinions, findings, beliefs, or experiences on topics or products https://lostonmaui.com write about and promote.

Other vendors may also pay to place advertising on our sites in the form of banners, widgets, and hyperlinks. These are paid advertisements and while https://twoboldlygo.com does it’s best to only allow quality products and services to be advertised on our site, https://lostonmaui.com is not responsible for claims or testimonials made on paid advertising links.

DoubleClick DART Cookie

What is the DoubleClick cookie doing on my computer?
If you have a DoubleClick cookie in your Cookies folder, it is most likely a DART cookie. The DoubleClick DART cookie helps marketers learn how well their Internet advertising campaigns or paid search listings perform. Many marketers and Internet websites use DoubleClick’s DART technology to deliver and serve their advertisements or manage their paid search listings. DoubleClick’s DART products set or recognize a unique, persistent cookie when an ad is displayed or a paid listing is selected. The information that the DART cookie helps to give marketers includes the number of unique users their advertisements were displayed to, how many users clicked on their Internet ads or paid listings, and which ads or paid listings they clicked on.

Why does your cookie keep coming back after I delete it?
When you visit any website or search engine on which DoubleClick’s DART technology is used, our servers will check to see if you already have a DART cookie. If the servers do not receive a DART cookie, the servers will try to set a cookie in response to your browser’s “request” to view that Web page. If you do not want a DART cookie with a unique value, you can obtain a DoubleClick DART “opt out” cookie. Alternatively, you can adjust your Internet browser’s settings for handling cookies. This is explained in the next question.

How can I adjust my cookie settings to accept or decline cookies?
To eliminate cookies you may have currently accepted, and to deny or limit cookies in the future, please follow one of these procedures:

IMPORTANT: IF YOU DELETE YOUR OPT-OUT COOKIE, YOU WILL NEED TO OPT-OUT AGAIN. IF YOUR BROWSER BLOCKS ALL OR THIRD-PARTY COOKIES, YOU WILL BLOCK THE SETTING OF OPT-OUT COOKIES.

* If you are using Internet Explorer 6.0, go to the Tools menu, then to Internet Options, then to the Privacy tab. This version of Internet Explorer is the first to use P3P to distinguish between types of cookies. P3P uses standardized privacy statements made by the cookie issuer to manage your acceptance of cookies. Under the “Privacy” tab, click on the “Advanced” button. Select “Override automatic cookie handling” and choose whether you want to accept, block or be prompted for “First-party” and “Third-party Cookies.” If you want to block all cookies coming from DoubleClick’s doubleclick.net domain, go to the “Web Sites” section under the “Privacy” tab and click the “Edit” button. In the “Address of Web site” field, enter “doubleclick.net,” select “Block,” click OK (menu will disappear); click OK again and you will be back to the browser.

* If you are using Netscape 6.0+, go to “Edit” in the menu bar, click on “Preferences,” click on “Advanced,” and select the “Cookies” field. Now check either the box that says, “Warn me before accepting a cookie” or “Disable cookies.” Click on “OK.” Now go to your “Start” button, click on “Find,” click on “Files and Folders,” type “cookies.txt” into the search box that appears, and click “Find Now.” When the search results appear, drag all files listed, into the “Recycle Bin.” Now shut down and restart your Netscape. Depending on your earlier choice you will either be prompted by new cookie sets or no cookies will be set or received.* If you are using Mozilla or Safari, please go to their websites to find out how to disable cookies in those programs.